We are the first chocolatier who has started crafting fruits with chocolates. We are not using any artificial fruit flavors, essences, etc. and only using the real natural fruits. We are crafting our chocolates going through the laborious process of dehydration of fruits and pairing with chocolates. No Artificial Flavour, No Preservatives, No Salt, No Sugar, and No Oil used in the fruits drying process.
Q. Do your Chocolates need to be refrigerated?
We recommend storing our chocolate bars in a cool dry place, ideally between 65-70 degrees Fahrenheit / 18-21 degree Celsius. We do not recommend storing it in the fridge because our dehydrated fruits can consume moisture and spoil, but if you do, place it inside a resealable bag or container. When you want to consume your chocolate please bring back to room temperature.
Q. How long will my chocolates keep fresh?
The shelf life of chocolates varies widely. Please check the expiry date back on the label.
Q. Why there are lumps, bumps, and/or bubbles in my chocolate?
Our chocolates are all handmade, poured, and decorated by hands, not by any robots or machines, these lumps, bumps, and bubbles on front or back of your chocolate prove you that these are handcrafted piece by piece and we hope you find this unique look, adds to the authenticity.
Q. Why your chocolates are premium priced?
Our chocolates are not too priced because you are looking at only one side of the coin.
Normally handcrafted premium chocolate comes in a standard weight of 75-90 gm and cost average $8-$10. Our luxury chocolate bar is 120 gm or above and costs $15 means there is a very slight difference in price per gram. Also, our all chocolate is very unique, beautifully handcrafted, and time-consuming to craft them. We do not use any preservatives, flavor, or color in our chocolate, we only use the finest ingredients and the premium quality chocolate. Many of our ingredients are exotic and come from all over the world. Our products require a great deal of care and attention, which reflect in our every product.
Q. Where I can find your product's ingredients information before buying?
We would like to request you, if you are interested in any of our products and need complete ingredients information before buying, please mention the product names and send us an email at firstname.lastname@example.org
Q. Does your chocolate contain nuts?
Our products contain and may contain nuts and/or peanuts because ingredients came from the supplier and their facility might not be peanut-free and may have traces due to cross-contamination. Any person with a nut allergy should aware of their tolerance level before buying our products. Calgary ChocoSweeats Factorie is not held responsible for any incident after the consumption of our products, so buy wisely.
Q. Does your chocolate contain gluten?
Our Chocolate is naturally Gluten-Free, but our rental facility in not certify and there are other businesses working together that maybe contain gluten due to cross-contamination. If you have a gluten allergy you should be aware of their tolerance level before buying our products. Calgary ChocoSweeats Factorie is not held responsible for any incident after the consumption of our products, so buy wisely.
Q. Does your chocolate contain food preservatives or artificial flavors?
NO, we do not use any preservatives, or artificial flavors added to our chocolate but in some of our products like we use sugar pearls, sprinkles, and other decoration products that might contain all of these and it is mentioned in the ingredients list.
Q. Does your chocolate contain dairy products?
ALL of our dark, milk and white chocolate may contain dairy or milk products. Any person with a dairy allergy should NOT consume any of our products. We are working to provide a dairy-free version.
Q. Can I pick up my order locally here in Calgary?
Of course! We have provided the location of the local pick up area in Calgary in the shipping section.
Q. Do you ship internationally?
Yes, we ship our beautiful chocolates internationally. You can find the shipping rates in the shipping section. With our convenient hassle-free international store, competitive shipping rates, and easy payment options, Our Chocolates can be bought with a click of a few buttons. With DHL logistic partner, the chocolates are delivered in all countries and reach customers at their doorstep within two-three days.
Q. What is your return policy?
All of our products are handmade, perishable items. As such our chocolates are non-returnable and non-refundable. All sales are final, please be sure of your selection.
Q. Do you send samples?
Sorry, we do not ship out samples but we encourage you to visit us at various events where you can taste our chocolate samples. Please connect with us on our social media profiles where we keep posting about our upcoming events locations throughout the year!
Q. When you dispatch orders?
We dispatch all regular mail or parcel orders on Monday, Wednesday, and Friday. DHL International parcels processed daily after processing by us.
Q. What if, I have provided you the wrong shipping address at the time of checkout?
We do not provide a replacement, exchange, or refund for orders returned to us by the shipping carrier. Please ensure to provide the correct address and all the required information. Orders sent to the wrong recipient or location will not be replaced.
Q. What if, my item does not arrive / lost in the post or damaged?
Once your order has left Calgary ChocoSweeats Factorie, it is in the hands of the postal service or other carriers. Calgary ChocoSweeats Factorie is not held responsible for lost or damaged goods. We can provide you the shipment confirmation receipt on request which you can use for claim with postal service or carrier.